Privacy Policy

Privacy Policy

Nimbus(Australia) Pty Ltd

Effective Date: 01 March 2024

This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and mobile app. It has been updated to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For full details of how your Personal Information will be handled, please refer to the Privacy Act alongside this policy.

In general, the Personal Information which is collected from you shall be processed in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We share your data with our Data Processors or other third-party service providers to the extent necessary for them to provide their services.

1. Information We Collect

We collect information about you when you use our website and mobile app, including:

  • Information you provide to us, such as your name, email address, phone number, and payment details
  • Information when you book a cleaning service, such as your service address
  • Information about your use of our website and mobile app, such as your IP address, browser type, and device type.
  • Information about your location when you use our mobile app.
  • Information we receive from third parties, such as payment processors and marketing partners.

2. Purpose of Collection

We collect, use, and disclose your personal information for the following purposes:

  • Provide our services and its features to you, including ensuring content is presented effectively for you and your device, providing information and services you request, and allowing feature use.
  • Customer support, service-related announcements, and prevention of illegal activities.
  • Enforcing our Terms & Conditions and generating non-identifying aggregate information on service use.
  • Compliance with applicable laws, regulations, and guidelines.
  • Personalization, promotion, spam and abuse prevention, and any purpose with your consent.

3. Consent

By using our website and mobile app, you consent to our collection, use, and disclosure of your personal information as described in this privacy policy.

4. Access and Correction

You have the right to access and correct your personal information. Please contact us at for requests.

5. Deletion

Request deletion of your Personal Information via We'll confirm and delete your data within 7 business days, except where data retention standards apply.

6. Information Retention

We retain personal information as needed for service provision and as required by law, securely disposing of it when no longer necessary.

7. Transfer

Your personal information may be transferred to service providers or affiliates outside Australia, including storage servers in the United States, and Singapore. We ensure lawful transfers and protection of your information.

8. How We Use Your Information

For service provision, improvement, personalization, marketing, and legal compliance. Opt-out of marketing via

9. How We Share Your Information

With service providers, marketing partners, and law enforcement as required. We protect your information and limit third-party use for direct marketing.

10. Complaints

For complaints about data protection, contact us at Further complaints can be directed to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We'll update you on significant policy changes via our website and app.

12. Governing Law

This policy is governed by Australian law, with disputes resolved under Australian jurisdiction.

13. Contact Us

For privacy or data protection queries, contact us at

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