Select the service you are keen to learn more about.
Our crew are only meant to perform the tasks stated and not work outside of the scope booked (for example, they should not be baby sitting or minding children when the service booked is housekeeping). Any additional task outside of the crew scope should be communicated with our Customer Concierge and we will try to make arrangements.
Yes, all our crew are insured.
We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered within the scope of the agreed upon terms and conditions. Nimbus Homes reserves the right to determine whether a full / partial / no refund is given.
We try our best to provide a flexible rescheduling policy for our customers.
Housekeeping Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $10 penalty
You may choose to tip your crew however you amount you wish to.
100% of tips go to our crew to reward them for their hard work.
You can make payment via Credit Card. Our Credit Card payments are secured by Stripe. You also will not need to pay for any additional card charges.
Our housekeepers will carry a basic set of cleaning expendables and chemicals.
They are:
- Sponges & Green Pads
- Metal scrounge
- Microfibre Cloths (Blue, Red & Green)
- Glass Cloth
- Spray Bottle
- Multipurpose Cleaning Cream
- Multipurpose Cleaning Liquid Solution
- Glass Cleaning Solution
- Kitchen Degreaser
You can view the housekeepers individual availability on our booking site. However certain housekeepers may be very fully booked. To ensure that you get the same preferred housekeeper every time, we recommmend to make a recurring booking of the same day and time every week, which will secure the time of your preferred housekeeper.
Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew all have the relevant work permit passes endorsed by MOM. Our crew are all trained and WSQ certified.
We do not engage in subcontractors or freelancers.
They will be able to understand and converse minimally in basic English.
Yes, you will need to have a basic set of cleaning tools such as:
- Vacuum cleaner OR Broom with Dustpan
- Mop with Mop Pole OR Spray Mop
- 2L Pail (Or any small pail)
- Pail with Mop Wringer
- Toilet Brush
The process of deep cleaning is as below:
1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
If the house has a lot of furniture and other personal items, it will be considered a deep cleaning.
If the house is empty or nearly empty of furniture it will be considered pre-moving in / post tenancy/renovation cleaning. You can take a look at our move-in / move-out cleaning here.
We try our best to provide a flexible rescheduling policy. Please see below:
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
Generally we will do the following:
✅ Cleaning of cabinets (interior & exterior)
✅ Cleaning of internal windows, grill, and blinds
✅ Cleaning underneath furniture and shifting of furniture where necessary
✅ Internal fridge cleaning
✅ Deep bathroom cleaning
✅ Thorough wipe down of doors and metal gate
✅ Thorough balcony cleaning
✅ Vacuuming, Sweeping & Mopping
✅ Deep kitchen cleaning including the interior of electrical appliances
✅ Removal of trash generated by our team only
Services that we do not provide include:
❌ Removal of furnitures and trash UNRELATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌ Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌ Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌ Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌ Pest control
❌ Washing or hanging of curtains
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).
However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.
Below are the chemicals and tools they will use.
The process of move-in or post tenancy cleaning is as below:
1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).
However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.
Below are the chemicals and tools they will use.
We try our best to provide a flexible rescheduling policy. Please see our rescheduling policy as below:
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
Generally we will do the following:
✅ Cleaning of cabinets (interior & exterior)
✅ Cleaning of internal windows, grill, and blinds
✅ Internal fridge cleaning
✅ Deep bathroom cleaning
✅ Thorough wipe down of doors and metal gate
✅ Thorough balcony cleaning
✅ Vacuuming, Sweeping & Mopping
✅ Deep kitchen cleaning including the interior of electrical appliances
✅ Removal of trash generated by our team only
Services that we do not provide include:
❌ Removal of furnitures and trash UNRELATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌ Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌ Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌ Pest control
❌ Moving or lifting of furnitures
❌ Washing or hanging of curtains
If there is sufficient space, our movers may not dismantle any furniture during the move.
To maximise the carry capacity of a single trip, our movers may dismantle furniture such as bed frames and tables, and reassemble them at the destination. Depending on how difficult it is to reassemble, not all furniture can be dismantled to save space.
Our movers will provide you the moving boxes before the actual move day for your packing needs. You can use these boxes to pack your personal items and loose items.
On the actual move day, our movers will help you load and unload these moving boxes, furniture and appliances. If needed, our movers will wrap furniture or appliances in protective wrapping to prevent accidental damage. To ensure that the move can be completed in time, all loose items should be packed into the moving boxes before move day.
Upon confirmation of the moving date, our team will deliver the moving boxes at next available delivery slot.
To ensure adequate time for packing, please book and confirm your move date in advance.
A 14 ft lorry can carry up to 3-tonnes (3,000 kg) and the maximum cargo size of 14' x 7.2' x 7'.
A single trip can approximately carry:
- 2 x Queen bed frames and mattresses (disassembled)
- 1 x washing machine
- 1 x fridge
- 1 x dining table set
- 1 x 3-seater sofa set
- 1 x wardrobe
- 1 x cabinet
Depending on the size of the furniture, number of personal item boxes, and whether they are disassembled, more furniture items can fit into the cargo space.
We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered within the scope of the agreed upon terms and conditions. Nimbus Homes reserves the right to determine whether a full / partial / no refund is given.
You may choose to tip your crew however you amount you wish to.
100% of tips go to our crew to reward them for their hard work.
You can make payment via Credit Card. Our Credit Card payments are secured by Stripe. You also will not need to pay for any additional card charges.
Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew all have the relevant work permit passes endorsed by MOM. Our crew are all trained and WSQ certified.
We do not engage in subcontractors or freelancers.
They will be able to understand and converse minimally in basic English.
Our crew have undergone training with the various tools and chemicals. Our supervisor will also be guiding and directing the team during disinfection.
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
As disinfectants are finely misted through the air and all surfaces are wiped down by our team, home disinfection can eliminate most viruses and bacteria in the area, especially after Covid recovery. However, it is still a one-off cleaning, and regular maintenance (such as with regular housekeeping) is required to upkeep the cleanliness of the space.
Below are some chemicals and tools that our team will be using. We use NEA approved disinfectants with a high concentration of compounds that kill bacteria and viruses, and commercial grade equipment in order to disinfect your home efficiently.
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This is the flow of the process:
1. The supervisor in charge will inspect the space.
2. The team will perform disinfection misting of the unit using a commercial grad ultra fine volume misting machine. Nobody should be in the house/room during misting. People can enter 15- 30 minutes after the misting is done.
3. After misting, the team will wipe and disinfect all areas
4. If the deep clean option is selected, the team will also deep clean the house.
4. The customer will inspect and approve the unit. You may inform the team if there are any unsatisfactory areas that need to be rectified before they leave the unit.
For precaution, while disinfection is being carried out, we will need people to leave the space. Our team will be spraying disinfectants in an ultra fine mist, and inhalation should be minimized. 15-30 minutes after the disinfection is done, people can re- enter the house/room again.
Normal disinfection involves a thorough misting and wipedown of high touch surfaces.
Disinfection with deep clean includes a thorough cleaning of all surfaces and mopping of floors, and cleaning under and around furniture with shifting of furniture if necessary.
Yes, our parent company is licensed and approved by NEA as a disinfection vendor.
Yes, all our crew are insured.
You may choose to tip your crew however you amount you wish to.
100% of tips go to our crew to reward them for their hard work.
You can make payment via Credit Card. Our Credit Card payments are secured by Stripe. You also will not need to pay for any additional card charges.
We try our best to provide a flexible rescheduling and cancellation policy.
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
We will try our best to remove or lighten stains. However, depending on the nature of the stain, the length of time and the deepness of the stain, we may not be able to remove it completely.
Yes, for each mattress steamed, we will steam up to 4 pillows complimentary. For each sofa steamed, we will also steam up to 1 cushion per seat complimentary.
Yes. In order for us to get at the stains on the mattress/furniture itself, it is advisable to remove covers where possible. Covers and sheets can usually be laundered separately.
Steaming uses pressurized steam to clean the surface of the item. The high temperature and pressure loosen and lift dirt and stains. The item remains only slightly damp after steaming and can be used almost straight away.
Upholstery cleaning uses a special machine to inject and remove upholstery cleaning chemicals to wash the fabric. It leaves items wet for up to 1 day afterwards, so the item cannot be used for 1 day.
