If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning.

Generally, the house should be empty or nearly empty of furniture for move in/ move out cleaning.

Take a look at our move in/ move out cleaning instead.

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The process of deep cleaning is as below:

1. Supervisor and team arrives with all tools and equipment

2. Supervisor inspects areas of house

3. Cleaning commences

4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.

5. If there is any area of dissatisfaction, the supervisor will rectify it.

6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.

If the house has a lot of furniture and other personal items, it will be considered a deep cleaning.

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If the house is empty or nearly empty of furniture it will be considered move in/ move out/ post renovation cleaning.  You can take a look at our move in / move out cleaning here.

We try our best to provide a flexible rescheduling policy. Please see below:
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Rescheduling/Cancellation:
24 hours before: Free

Less than 24 hours before: $50 penalty

Generally we will do the following:

✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅ Cleaning underneath furniture and shifting of furniture where necessary
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

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Services that we do not provide include:  
❌  Removal of furnitures and trash UNRELATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌ Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Washing or hanging of curtains

They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!

Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.

Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.

No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

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Below are the chemicals and tools they will use.

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The process of move in/ move out or post renovation cleaning is as below:

1. Supervisor and team arrives with all tools and equipment

2. Supervisor inspects areas of house

3. Cleaning commences

4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.

5. If there is any area of dissatisfaction, the supervisor will rectify it.

6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.

They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!

Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.

Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.

Generally, the house should be empty or nearly empty of furniture for pre-moving in / post tenancy cleaning.

If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning instead.

Take a look at our deep cleaning page instead.

If the house is empty or nearly empty of furniture it will be considered move in/ post renovation cleaning.

If the house had been renovated with furniture and other personal items still in the house, it will be considered a deep cleaning.

Take a look at our deep cleaning page instead.

No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

‍

Below are the chemicals and tools they will use.

‍

We try our best to provide a flexible rescheduling policy. Please see our rescheduling policy as below:

‍Rescheduling/Cancellation:
24 hours before: Free

Less than 24 hours before: $50 penalty

Generally we will do the following:

✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

‍

Services that we do not provide include:  

‍
❌  Removal of furnitures and trash UNRELATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Moving or lifting of furnitures
❌  Washing or hanging of curtains

If there is sufficient space, our movers may not dismantle any furniture during the move.

To maximise the carrying capacity of a single trip, our movers may dismantle furnishings such as bed frames and tables and reassemble them at the destination. Depending on how difficult it is to reassemble, not all furniture can be dismantled to save space.

Our movers will provide the moving boxes before the actual move day for your packing needs. You can use these boxes to pack your items and loose items.

Our movers will help you load and unload these moving boxes, furniture and appliances on the actual move day. If needed, our movers will wrap housewares or appliances in protective wrapping to prevent accidental damage. All loose items should be packed into the moving boxes before move day to ensure that the move can be completed in time.

Upon confirmation of the moving date, our team will deliver the boxes at the next available delivery slot. To ensure adequate time for packing, please book and confirm your move date in advance.

A 14 ft lorry can carry up to 3 tonnes (3,000 kg) and a maximum cargo size of 14' x 7.2' x 7'.

A single trip can approximately carry:

• 2 x Queen bed frames and mattresses (disassembled)
• 1 x washing machine
• 1 x fridge
• 1 x dining table set
• 1 x 3-seater sofa set
• 1 x wardrobe
• 1 x cabinet

Depending on the size of the furniture, the number of personal item boxes, and whether they are disassembled, more household items can fit into the cargo space.

We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered within the scope of the agreed upon terms and conditions. Nimbus Homes reserves the right to determine whether a full / partial / no refund is given.

You may choose to tip your crew however you amount you wish to.

100% of tips go to our crew to reward them for their hard work.

You can make payment via Credit Card. Our Credit Card payments are secured by Stripe. You also will not need to pay for any additional card charges.

Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew all have the relevant work permit passes endorsed by MOM. Our crew are all trained in-house on the best industry practices.

We do not engage in subcontractors or freelancers.

They will be able to understand and converse minimally in basic English.

We try our best to provide a flexible rescheduling and cancellation policy.

‍

Rescheduling/Cancellation:

‍

‍24 hours before: Free

Less than 24 hours before: $50 penalty

We will try our best to remove or lighten stains. However, depending on the nature of the stain, the length of time and the deepness of the stain, we may not be able to remove it completely.

Yes, for each mattress steamed, we will steam up to 4 pillows complimentary. For each sofa steamed, we will also steam up to 1 cushion per seat complimentary.

Yes. In order for us to get at the stains on the mattress/furniture itself, it is advisable to remove covers where possible. Covers and sheets can usually be laundered separately.

Steaming uses pressurized steam to clean the surface of the item. The high temperature and pressure loosen and lift dirt and stains. The item remains only slightly damp after steaming and can be used almost straight away.

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Upholstery cleaning uses a special machine to inject and remove upholstery cleaning chemicals to wash the fabric. It leaves items wet for up to 1 day afterwards, so the item cannot be used for 1 day.

At Nimbus Homes, we take pride in our work. Thus, we have a 6-months service warranty for Value Painting Packages and 12-months service warranty for Premium Painting Packages. This warranty only covers walls painted using our recommended paints.

For our Premium Painting Package, you can select your desired colours from the offered colour catalogues. Select your colour from physical colour catalogues or online:

Nippon paint catalogue/ Gush paints catalogue.

The additional surcharge covers transportation and adherence to MSCT requirements including restricted hours, access and approvals.

Our painters will set up proper protection for your furniture and floors before painting. They will also shift standalone furniture around if needed to paint the walls.

However, only accessible walls will be painted. If your furniture is built-in or too heavy to be moved by our painters, the wall behind cannot be accessed and will not be painted.

Yes, you can choose to provide your own paint and not use what is included in the painting package.

In this case, please choose the Value Package and inform us that you will provide the paint necessary. Please ensure that sufficient paint is provided so that our painters can finish their job in their scheduled time.

Both Painting Packages include painting supplies, ceiling coverage, protection for floors and furniture, and patching of holes and cracks before painting. Our painters will also move furniture if needed and replace them in their original positions. The key difference in the type of paint used.

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The Value Package includes only white paint while the Premium Package includes Premium Odourless All-in-One paint in your selection of colour (up to 3 colours)

If you want to select your paint colour or if you want odourless paint with low volatile organic compounds (VOCs), choose the Premium Package.

If you just want to white wash your walls, choose the Value Package.

Our crew will set up proper protection for your furniture and floors before servicing.

If necessary, they will also shift standalone furniture around to service your aircon.

Disassembly of the entire aircon unit is only required for chemical overhaul. This allows for thorough washing of areas that are usually inaccessible, such as the back cooling coil.

Our crew are trained to provide all types of aircon servicing (including chemical overhaul).

Depending on the condition of your aircon, you may require different type of servicing. Our crew will advise you after their on-site assessment if you require a different type of servicing.

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In general, air conditioners need regular maintenance every 3 months. This can be either General Servicing, or Chemical Overhaul Servicing.

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1. Choose General Servicing if your aircon is in good condition (no blockage, smell or slime) and only requires dust removal.

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2. Choose Chemical Overhaul if there is significant dust built-up and/or slime. As the aircon will be disassembled for thorough washing, even typically inaccessible areas such as the back cooling coil will be cleaned.

Our Professional Organiser will organise every space and make it as efficient as possible.

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While decluttering will greatly improve the efficiency of your space, we can also organise without throwing any items.

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Before discarding any items, we will always check with you first. This is why your involvement during the decluttering portion of the session is crucial.

Decluttering and tidying can be a time consuming process, especially if you are attached to your belongings.

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We recommend you start with a single problematic area like your wardrobe or cabinets. Try out our 3-hour service and see how much you achieve in a single session. Alternatively, choose our 5 hour service to declutter a whole room at a time.

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For larger projects, please request for a site assessment so that we can recommend you the best plan of action

The amount of decluttering and organising that can be done is dependent on you. Some people can decide quickly and will be able to declutter and organise a whole wardrobe in 2 hours, some take 3 hours.

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Your involvement is necessary during the decluttering portion. Otherwise, you are free to do other tasks or join in and improve your tidying skills by sorting, categorising and organising with our Professional Organiser