Professional Move In and Move Out Cleaning

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

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To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

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1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

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For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

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Yes! A supervisor is assigned to every move-in, move-out, post-renovation, and deep cleaning service.

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Please note that the supervisor may not be present for the entire duration of the cleaning; however, they will be present at key points during the service to address any queries, provide guidance to the cleaners, and ensure the service is delivered to a high standard.

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The best time to book move-out cleaning services is typically before vacating the property, aligned with the requirements of your lease or sale agreement and in consideration of your moving timeline.

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At Nimbus Homes, we understand the importance of timing and coordination when it comes to move-out cleaning services, and we are committed to providing flexible scheduling options to accommodate our clients' needs during their moving process.

Regular house cleaning services typically cater to ongoing maintenance of a residence and are often scheduled on a recurring basis. These services focus on maintaining cleanliness and tidiness throughout the home, including routine tasks such as dusting, vacuuming, mopping, and surface cleaning.

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While move-in and move-out cleaning services are geared towards specific transitional periods, regular house cleaning aims to upkeep the overall cleanliness of the home on a consistent basis.

The cost of house cleaning services can vary based on a multitude of factors, including the size of the house, the type of cleaning required, and the location. Custom jobs and other services, such as laundry or focused cleaning on specific areas, may also lead to variations in price. You may contact us to learn more about our rates and how we can accommodate your specific needs.

At Nimbus Homes, we request photos or videos of your house before performing our moving-in and moving-out cleaning services because this helps us determine the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of.

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Having a visual understanding of your property also allows us to provide accurate and transparent quotes for our services, ensuring that you receive fair and competitive pricing based on the specific cleaning requirements of your house.

Curtain cleaning is not included in the scope. However, we provide steaming of curtains, which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add-on to your move-in / move-out cleaning at a discounted price.

Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.